Got a gate code your crew needs to know? Need to reach Bryan about something on your account? Both are handled right inside the customer portal — no texting back and forth with strangers, and no sharing of personal phone numbers, ever.
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Open the support chat bubble
On any screen in the portal, look for the floating chat bubble in the bottom corner. Tap it to open a direct line to Bryan. This is the fastest way to ask a question, flag a concern, or just say hey.
💡 You can also tap the Text Bryan or Call Bryan buttons on your Home screen if you prefer.
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Text or call Bryan from the Home screen
Head to your Home screen and scroll down to find the Text Bryan and Call Bryan buttons. These connect you through the portal — your personal phone number is never revealed to Bryan, and his is never exposed to you either.
💡 Both options go through the portal's privacy layer, so the conversation stays on record and numbers stay protected.
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Go to your Visits list to message about a specific stop
Tap Visits in the bottom navigation. You will see a list of your upcoming and past visits. Tap the visit you want to leave a note for — like an upcoming one where your crew needs extra context.
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Leave a note for your crew on that visit
Inside the visit detail, look for the messaging or notes area. Type anything the crew should know before they arrive — a gate code, a locked side yard, a dog that needs to be inside, a specific area to focus on. Your crew sees this before they start.
💡 Be as specific as you like. The more context your crew has, the smoother the visit goes.
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Your phone number stays private — always
The chat system is designed so that customers and crew members never see each other's real phone numbers. All communication goes through the portal. This protects your privacy and your crew's privacy at the same time.
💡 If you ever accidentally share your number in a message, that is on you — but the system itself never surfaces it.
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Need something handled on your account? Use the chat bubble
For anything billing-related, schedule questions, or feedback that does not fit neatly into the rating flow, just tap the floating chat bubble. Bryan personally handles support and will get back to you.
💡 For low ratings and private feedback, the Visits screen has its own flow — you do not need to reach out separately for that.
Common questions
Can my crew see my phone number?
No. All chat goes through the portal's privacy layer. Your crew sees your visit notes and any messages you send through the portal, but your personal phone number is never shown to them.
What is the best way to reach Bryan fast?
The floating chat bubble is the quickest option — it is on every screen in the portal. You can also tap Text Bryan or Call Bryan on your Home screen. Both go through the portal so numbers stay private.
Can I leave a note for my crew after the visit is already completed?
Notes on a visit are most useful before the crew arrives. For feedback after a completed visit, use the star rating on that visit — a low rating (1–3 stars) opens a private feedback form that goes straight to Bryan.
What kinds of things should I put in a visit note?
Anything your crew needs to do a great job: a gate code, which side of the house to use, a dog that needs to be inside first, a section of the yard to skip, or any change since their last visit. There is no such thing as too much detail.
Is there a separate app I need to install for chat?
Nope. Everything — chat, visit notes, Text Bryan, Call Bryan — is built right into the customer portal at ops.ahcrapcleanup.com. You can add it to your phone's home screen for app-like access, but there is nothing to download from an app store.